PRODUCT WARRANTY

Warranty Coverage: At Cofik, we stand behind the quality of every product we sell. All Cofik products are covered by a one-year limited warranty against manufacturing defects in materials and workmanship, starting from the date of delivery. This warranty is provided by Oder Ltd (trading as Cofik), company number NI696197, registered in Northern Ireland.

What Is Covered: Our warranty covers manufacturing defects that affect the normal use of your product, including:

• Electrical faults in the internal wiring, drivers, or circuitry
• Premature failure of integrated components
• Defective switches, controls, or remote controls supplied with the product
• Faulty USB ports, charging pads, or wireless-charging modules
• Defective power adapters, plugs, or supplied cables
• Cracks, splits, or structural failures in the housing or base that appear under normal indoor use
• Finish defects such as premature peeling, flaking, or discolouration not caused by misuse
• Motors or moving parts that fail under normal use

What Is Not Covered: The warranty does not cover:

• Damage caused by misuse, accidents, drops, or improper installation
• Damage from using the product outside its intended environment
• Damage caused by incorrect voltage, power surges, or unsuitable accessories
• Normal wear and tear, including minor cosmetic marks from regular handling
• Replaceable consumable parts (only covered if defective on arrival)
• Batteries, which are covered for 90 days from delivery against defects but not against normal capacity loss
• Damage caused by unauthorised repairs, modifications, or disassembly
• Damage caused by pets, spills, stains, insects, or other external factors
• Products purchased from third-party resellers or marketplaces not authorised by Cofik

Warranty Claim Process: If you believe your product has a fault covered by this warranty, please email our customer service team at support@cofik.com within the warranty period. To help us process your claim quickly, please include:

• Your order number and the name of the product
• A clear description of the fault
• Photos, and where possible a short video, showing the issue
• The date you first noticed the fault

We aim to respond to all warranty claims within 1 business day. Once we confirm the claim is covered, we will provide instructions for what to do next. You do not need to return the product until we ask you to.

Resolution Options: Once a valid warranty claim has been confirmed, we will offer one of the following, at our discretion and with your agreement:

• Replacement of the defective part
• Replacement of the full product with the same item, or a comparable model
• A full refund of the purchase price to your original payment method

Where the fault is confirmed as a manufacturing defect, return shipping for the faulty item will be at our cost.

Your Legal Rights: This warranty is offered in addition to your statutory rights under UK consumer law and does not replace or limit them. Under the Consumer Rights Act 2015, goods supplied to UK consumers must be of satisfactory quality, fit for purpose, and as described. Nothing in this policy affects your right to reject faulty goods within 30 days of delivery for a full refund.

Exclusions and Limitations: This warranty applies only to the original purchaser and is non-transferable. It covers only products bought directly from cofik.com. To the fullest extent permitted by law, Cofik total liability under this warranty is limited to the price paid for the product.

Contact Us: If you have any questions about this warranty or need help with a claim, please contact our customer service team:

Email: support@cofik.com
Phone: +44 020 8638 5058